Refund and Returns Policy

At Trailmade Goods, each item is made to order just for you. Because our products are printed after your order is placed, we are unable to accept returns or exchanges for buyer’s remorse, wrong size selection, wrong color selection, or change of mind.

Please review the size chart, product details, and color options carefully before placing your order.

 

Damaged, Defective, or Incorrect Items

We want you to receive your order in great condition. If your item arrives damaged, defective, misprinted, or you received the wrong item, please contact us within 30 days of delivery at:

trailmadegoods@gmail.com

Please include:

Your order number
A brief description of the issue
Clear photos of the item and the problem area

Once reviewed, we will gladly help with a replacement or refund when the issue qualifies.

 

Size Exchanges

Since every shirt is made to order, we do not offer size exchanges if the wrong size was ordered. Please check the size chart before purchasing.

If you are unsure between sizes, we recommend sizing up for a more relaxed fit.

 

Order Cancellations

Orders are sent into production quickly. If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once your order has entered production.

 

Lost or Missing Packages

If your tracking shows that your order is delayed or missing, please contact us and we will help look into it. Packages still in transit are not eligible for a refund unless they are confirmed as lost by the shipping carrier or production partner.

If the shipping address provided at checkout was incorrect or incomplete, we are unable to offer a free replacement. A new order may need to be placed.

 

Final Sale Items

Because all Trailmade Goods products are made to order, all sales are final unless the item arrives damaged, defective, misprinted, or incorrect.

Thank you for understanding and supporting a small made-to-order shop.