Privacy Policy

Trailmade Goods respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, create an account, contact us, or interact with our store.

Who We Are

Trailmade Goods is an online apparel and goods store offering outdoor-inspired products, including t-shirts and related merchandise.

For privacy-related questions, you can contact us at:

Email: trailmadegoods@gmail.com

Information We Collect

We collect information that helps us operate our store, process orders, provide customer support, improve our website, and protect our business.

The types of information we may collect include:

Name
Email address
Billing address
Shipping address
Phone number
Order details
Payment-related information
Account login information, if you create an account
Customer service messages
IP address
Browser and device information
Cookie and website usage data

We collect this information when you place an order, create an account, contact us, sign up for emails, leave a review, or use our website.

How We Use Your Information

We use your information to:

Process and fulfill orders
Send order confirmations and shipping updates
Provide customer support
Respond to questions or requests
Process payments
Prevent fraud, spam, and abuse
Improve our website and shopping experience
Manage customer accounts
Send marketing emails, only if you sign up or consent
Comply with legal, tax, and business record requirements

We do not sell your personal information.

Orders, Checkout, and Customer Accounts

When you purchase from Trailmade Goods, we collect the information needed to process your order, including your name, email address, billing address, shipping address, phone number, payment details, and the products you purchased.

If you create an account, we may store your name, email address, billing address, shipping address, order history, and account login details so you can view past orders and checkout more easily in the future.

You are responsible for keeping your account login information secure.

Payments

We use third-party payment processors to securely process payments.

When you place an order, your billing details and payment-related information may be shared with our payment providers as needed to complete your purchase, prevent fraud, process refunds, and comply with payment requirements.

We do not store your full credit card number on our website.

Payment providers may collect and process information according to their own privacy policies and terms.

Order Fulfillment and Shipping

Trailmade Goods may use third-party production, fulfillment, and shipping partners to produce, package, and deliver orders.

To fulfill your order, we may share necessary information such as your name, shipping address, email address, phone number, order items, and shipping details with these partners.

This information is used only as needed to produce, ship, and deliver your order.

Email Marketing

If you sign up for our email list, we may send you updates about new products, promotions, store announcements, and other Trailmade Goods news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

We do not add you to our marketing email list simply because you place an order unless you separately opt in or give consent where required.

Contact Forms and Customer Support

When you contact us through our website, email, or other support channels, we may collect your name, email address, order number, and the details of your message.

We use this information to respond to your question, help with your order, and provide customer support.

Reviews and User Content

If you leave a product review or submit content on our website, the information you choose to provide may be displayed publicly.

This may include your name, review text, star rating, photo, or other content you submit.

Please do not include private or sensitive information in public reviews.

Cookies

Our website uses cookies and similar technologies to help the site function properly, improve your shopping experience, remember cart contents, support checkout, protect against fraud, and understand how visitors use our website.

Cookies may be used for:

Shopping cart functionality
Checkout and account login
Remembering preferences
Website security
Analytics
Performance improvements

You can adjust your browser settings to block or delete cookies. However, some parts of our website, including cart and checkout features, may not work properly without cookies.

Analytics

We may use analytics tools to understand how visitors use our website. These tools may collect information such as pages visited, time spent on the site, device type, browser type, general location, referral source, and website interactions.

We use this information to improve our website, products, and customer experience.

Security and Spam Prevention

We may use security tools, including Google reCAPTCHA or similar services, to help protect our website from spam, fraud, abuse, automated activity, and unauthorized access.

These tools may process technical information about your device, browser, IP address, and interactions with our website for security purposes.

Who We Share Your Information With

We only share your information when needed to operate our business, provide services, process orders, or comply with legal obligations.

We may share information with:

Payment processors
Order fulfillment partners
Shipping carriers
Website hosting providers
Email service providers
Analytics providers
Security and fraud-prevention services
Customer support tools
Legal, tax, or compliance professionals when necessary

We do not sell your personal information.

How Long We Keep Your Information

We keep your information only as long as necessary for business, legal, tax, accounting, security, and customer service purposes.

Order records may be retained for tax, accounting, and legal compliance.

Customer account information may be kept while your account remains active.

Customer service messages may be kept so we can properly respond to questions and maintain accurate support records.

Marketing email information is kept until you unsubscribe or request removal.

Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to the personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing emails
Request information about how your data is used
Request that we limit certain uses of your information

To make a privacy request, contact us at:

Email: trailmadegoods@gmail.com

We may need to verify your identity before completing certain requests.

California Privacy Notice

Trailmade Goods is based in California and respects the privacy rights of California residents.

California residents may have rights to request access, correction, or deletion of certain personal information, as well as information about how their personal information is collected, used, and shared.

We do not sell personal information.

At this time, Trailmade Goods is a small business and may not meet the thresholds for full CCPA/CPRA applicability. Even if those laws do not fully apply to us, you may still contact us with privacy questions or requests.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Third-Party Links

Our website may include links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top of the page.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

trailmadegoods@gmail.com